Open to Opportunities

Building is getting faster. Knowing what to build still matters. That’s where I come in.

Building is getting faster. Knowing what to build still matters. That’s where I come in.

Hi

Hi

I'm Kowsalya

I'm Kowsalya

Product designer

Healthcare & Enterprise

Product Thinking

Clinical workflows

System Thinking

EHR Systems (EMIS-X)

Healthcare UX

AI assisted Design and Research

Agentic experience

AI-Assisted workflow

Agentic UX experience

View Resume

View my selected case studies

CASE STUDY 01

Reasonable Adjustment Flag

A patient safety and accessibility project shaped around one question: how do we make critical care needs visible without creating more noise?

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A patient safety and service reliability project shaped around one challenge: helping clinicians continue prescribing confidently when pharmacy search becomes uncertain.

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CASE STUDY 02

AI Assisted Medical

Information Workspace

A patient safety and service reliability project shaped around one challenge: helping clinicians continue prescribing confidently when pharmacy search becomes uncertain.

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CASE STUDY 03

One off Nominated Pharmacy

A continuity of care project shaped around one challenge: making sure important consultation outcomes never become disconnected from the patient's ongoing record.

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CASE STUDY 04

Consultation Write back

CASE STUDY 01 / 04

Making Patient flags visible at the Point of care.

Making patient reasonable adjustment needs visible at the right moments.

Equality Act 2010

Reduced Cognitive load

Decision Support

Accessibility

Patient safety

UX designer

OPTUM Health / NHS England - primary care

EMIS Web / EMIS X

Feb - Oct 2025

A patient safety and accessibility project shaped around one question: how do we make critical care needs visible without creating more noise?

View case study

A patient safety and accessibility project shaped around one question: how do we make critical care needs visible without creating more noise?

View case study

A patient safety and service reliability project shaped around one challenge: helping clinicians continue prescribing confidently when pharmacy search becomes uncertain.

View case study

A continuity of care project shaped around one challenge: making sure important consultation outcomes never become disconnected from the patient's ongoing record.

View case study

CASE STUDY 01 / 04

Making Patient flags visible at the Point of care.

Making patient reasonable adjustment needs visible at the right moments.

Equality Act 2010

Reduced Cognitive load

Decision Support

Accessibility

Patient safety

UX designer

OPTUM Health / NHS England - primary care

EMIS Web / EMIS X

Feb - Oct 2025

A patient safety and accessibility project shaped around one question: how do we make critical care needs visible without creating more noise?

View case study

A patient safety and accessibility project shaped around one question: how do we make critical care needs visible without creating more noise?

View case study

A patient safety and service reliability project shaped around one challenge: helping clinicians continue prescribing confidently when pharmacy search becomes uncertain.

View case study

A continuity of care project shaped around one challenge: making sure important consultation outcomes never become disconnected from the patient's ongoing record.

View case study

At Office, Leeds, Uk
5 years across research ops and healthcare design

Designing for the people using EMIS/Optum every day

Hi I'm Kowsalya

Product Designer with 5 years across research ops and healthcare design and enterprise products.

I’ve worked across Bank of America, EMIS Health and Optum, building experience in research operations, complex workflows and user-centred product design.

I work closely with product, engineering and clinical stakeholders to turn complex problems into clear, reliable experiences.

Let's talk about your product

See my case studies

At Office, Leeds, Uk
5 years across research ops and healthcare design

Designing for the people using EMIS/Optum every day

Hi I'm Kowsalya

Product Designer with 5 years across research ops and healthcare design and enterprise products.

I’ve worked across Bank of America, EMIS Health and Optum, building experience in research operations, complex workflows and user-centred product design.

I work closely with product, engineering and clinical stakeholders to turn complex problems into clear, reliable experiences.

Let's talk about your product

See my case studies

At Office, Leeds, Uk
5 years across research ops and healthcare design

Designing for the people using EMIS/Optum every day

Hi I'm Kowsalya

Product Designer with 5 years across research ops and healthcare design and enterprise products.

I’ve worked across Bank of America, EMIS Health and Optum, building experience in research operations, complex workflows and user-centred product design.

I work closely with product, engineering and clinical stakeholders to turn complex problems into clear, reliable experiences.

Let's talk about your product

See my case studies

PRODUCT THINKING FRAMEWORK

How I Solve Complex Product Problems

I design enterprise healthcare experiences by understanding workflows, operational constraints, and system behavior across real clinical environments. My approach focuses on reducing friction, preserving context, and improving decision-making across complex multi-screen journeys.

PRODUCT THINKING FRAMEWORK

How I Solve Complex Product Problems

I design enterprise healthcare experiences by understanding workflows, operational constraints, and system behavior across real clinical environments. My approach focuses on reducing friction, preserving context, and improving decision-making across complex multi-screen journeys.

HOW I WORK

Evidence over explanation.

A small selection of artefacts that show how I understand complexity, align teams and move product decisions forward

Drag or select to view

EXPERIENCE

Experience shaped across operations, healthcare products and clinical workflows

A straightforward view of where I’ve worked and how my focus evolved.

A straightforward view of where I’ve worked and how my focus evolved.

Feb 2025 — Oct 2025

Optum Health and Technology · Chennai

Optum Health and Technology Chennai

Product designer

  • Designed high-density admin and interoperability workflows for the cloud-based EMIS-X healthcare platform, ensuring adherence to clinical safety standards and NHS software compliance guidelines.


  • Authored comprehensive component style guides, interaction specs, and edge-case documentation (empty states, truncation, permission limits) in Figma to streamline front-end dev execution.


  • Built clear interaction specs and responsive UI states delivered directly into 2-week Agile developer sprints.

Feb 2025 — Oct 2025

Jul 2022 — Jan 2025

EMIS Health India Private Limited · Chennai

UX UI Designer

Jul 2022 — Jan 2025

  • Designed for core clinical workflows across EMIS Web(desktop), EMIS X (Cloud) and EMIS Mobile optimizing complex data entry for frontline clinicians.


  • Reduced clinical error risks by conducting workflow mapping and usability validations focused on medication management, patient data views, and task orchestration.


  • Created complete interaction specifications and responsive UI states (loading, error, permission limits) delivered directly into 2-week Agile developer sprints.

Jan 2020 — Sep 2021

Bank of America · Chennai

Operations Executive - UX Research operations

Jan 2020 — Sep 2021

Investigated client service requests, transaction issues, and processing delays to identify where workflows were breaking down.

Worked with operations teams to turn client complaints and repeated service issues into specific workflow improvement recommendations.

Bank of America · Chennai

Operations Executive - UX Research operations

Investigated client service requests, transaction issues, and processing delays to identify where workflows were breaking down.

Worked with operations teams to turn client complaints and repeated service issues into specific workflow improvement recommendations.

EDUCATION QUALIFICATIONS

Post Graduation

Master of Business Administration

Post Graduation

College of Engineering, Guindy Campus · Chennai

Business Operations and Research

Business operations, Database management, Operations, Financial management, logistics

Under Graduation

Bachelor of Science - Computer science

University of Madras - Ethiraj college for women · Chennai

Under Graduation

University of Madras - Ethiraj college for women · Chennai

Front end langugaes: HTML, CSS, React JS - Fundamentals

Web Technologies - HTML, CSS, fundamentals of Javascript, ASP.Net, C# Winforms & WPF

Kowsalya

KOWSALYA

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Kowsalya

KOWSALYA